Refunds

Last updated 22 August 2026

If you are unhappy with a purchase, ask within 30 days and we will refund it. No particular reason is needed.

How to ask

Two routes, both fine:

• Email hello@nekopomo.com. Include the email address you bought with.
• Through Link support. Stripe is the merchant of record for every Nekopomo purchase and handles transaction support, so refund requests can be raised with them directly.

What happens then

A refunded purchase is reversed automatically: the companions it unlocked stop being available on your account, and your free companion is selected instead. Nothing else about your account changes, and your session history is never touched — the record of the focus you actually did stays yours either way.

Partial refunds do not remove access. Only a full refund reverses a purchase.

Your legal rights

You have a statutory right to cancel a digital purchase within 14 days. That right can be waived when you ask for immediate access, which is how buying a companion works — but our 30-day policy above is longer than the statutory period and applies regardless.

Stripe may also issue a refund at its own discretion within 60 days of a transaction in order to resolve a dispute.

None of this affects your statutory rights as a consumer.